Frequently Asked Questions (FAQs)
You should read through this list of topics in order to get answers to frequently asked questions. After all, you may also be asking these questions. If you don’t see any of your questions answered here, then please feel free to give us a call or go to our contact information page and submit us a request for additional information that you may be seeking.
Hours of Operation
Q: What are your store hours?
A: You may scroll to the bottom of this page to see our working days and hours of operation here at Couture Optical.
Appointments
Q: Is it necessary that I make an appointment in order to come in for a comprehensive eye examination?
A: Our preference is that you make an appointment; however, it is not necessary. Usually, you can make appointments a day or 2 in advance, but if you need to be seen that day, then we will be able to see you on a walk-in basis. For those of you who would like to schedule your eye exam for a particular date and time, then your best option would be to contact us by calling 718-975-4824.
Q: What if I need to cancel my appointment?
A: We understand that things can and do come up. All that we ask is that any cancellations are made within 24 hours of your scheduled appointment. We are perfectly willing to reschedule your appointment to a time that may be more convenient for you and your family.
In-Person Customer Service
Q: I am having some issues with a Couture Optical store and finding out why my glasses did not come in on the promised day of delivery, and when they actually will be available for pickup. How do I reach a live person to answer any and all concerns that I may have?
A: The best thing that you can do is to give us a call at 1-718-975-4824. In the likelihood that you are prompted to leave your contact information during normal business hours, that’s because we are currently on the phones with other customers. We will be sure to give you a call back as soon as possible. If you so prefer, you can also e-mail us at support@coutureoptical.com
Q: How are phone calls handled during the day?
A: Our staff is available during our operating hours to answer any and all general questions that you may have. Non-urgent requests that involve patient care will be first addressed by one of our highly trained technicians. Our policy is to return any and all phone calls within 24 hours.
Vision Insurance
Q: Does Couture Optical accept vision insurance plans?
A: At Couture Optical, we make sure that you receive all the insurance benefits that you are entitled to. We accept most forms of insurance. You can find out which plans we accept at the bottom of this page or by contacting our store.
Q: What is the difference between medical and routine?
A: At Couture Optical, we accept most medical insurance and most vision insurance plans. We will make every attempt to bill your visit with a medical diagnosis (e.g. Strabismus, amblyopia, blurred vision). If you are diagnosed with conditions such as myopia and/or astigmatism, then the visit will be considered as routine and will NOT fall under your medical coding.