Couture Optical FAQs

Couture Optical Frequently Asked Questions (FAQs)

You should read through this list of topics in order to get answers to frequently asked questions. After all, you may also be asking these questions. If you don’t see any of your questions answered here, then please feel free to give us a call or go to our contact information page and submit us a request for additional information that you may be seeking.

Hours of Operation
Q: What are your store hours?

A: You may scroll to the bottom of this page to see our working days and hours of operation here at Couture Optical.

Appointments
Q: Is it necessary that I make an appointment in order to come in for a comprehensive eye examination?

A: Our preference is that you make an appointment; however, it is not necessary. Usually, you can make appointments a day or 2 in advance, but if you need to be seen that day, then we will be able to see you on a walk-in basis. For those of you who would like to schedule your eye exam for a particular date and time, then your best option would be to contact us by calling 718-975-4824.

Q: What if I need to cancel my appointment?

A: We understand that things can and do come up. All that we ask is that any cancellations are made within 24 hours of your scheduled appointment. We are perfectly willing to reschedule your appointment to a time that may be more convenient for you and your family.

In-Person Customer Service
Q: I am having some issues with a Couture Optical store and finding out why my glasses did not come in on the promised day of delivery, and when they actually will be available for pickup. How do I reach a live person to answer any and all concerns that I may have?

A: The best thing that you can do is to give us a call at 1-718-975-4824. In the likelihood that you are prompted to leave your contact information during normal business hours, that’s because we are currently on the phones with other customers. We will be sure to give you a call back as soon as possible. If you so prefer, you can also e-mail us at support@coutureoptical.com

Q: How are phone calls handled during the day?

A: Our staff is available during our operating hours to answer any and all general questions that you may have. Non-urgent requests that involve patient care will be first addressed by one of our highly trained technicians. Our policy is to return any and all phone calls within 24 hours.

Vision Insurance
Q: Does Couture Optical accept vision insurance plans?

A: At Couture Optical, we make sure that you receive all the insurance benefits that you are entitled to. We accept most forms of insurance. You can find out which plans we accept at the bottom of this page or by contacting our store.

Q: What is the difference between medical and routine?

A: At Couture Optical, we accept most medical insurance and most vision insurance plans.  We will make every attempt to bill your visit with a medical diagnosis (e.g. Strabismus, amblyopia, blurred vision). If you are diagnosed with conditions such as myopia and/or astigmatism, then the visit will be considered as routine and will NOT fall under your medical coding.

The Profession

Q: What is a Doctor of Optometry?

A: Doctors of Optometry are independent primary health care providers who are specifically trained and responsible for examining, diagnosing, managing, and treating all of the different diseases and disorders of the visual system, the eyes and associated structures, as well as related systemic conditions. Optometrists look at both the internal and external structure of the eyes in order to diagnose common eye diseases such as glaucoma, cataracts, and retinal disorders; systemic diseases like diabetes and hypertension; and vision conditions like myopia, hyperopia, presbyopia, and astigmatism. They also do testing to determine the ability of the patient to focus and coordinate the eyes and to judge depth and see colors accurately. Furthermore, optometrists can prescribe eyeglasses and contact lenses, low vision aids, vision therapy, and different types of medicines to help treat eye diseases. Their training stems from pre-professional, undergraduate education in a college or university and four subsequent years of professional education at a college of optometry, leading to the Doctor of Optometry (O.D.) degree. Some optometrists could also complete a residency to complete a M.D. degree, AKA Doctor of Medicine degree.

Eye Exams

Q: What is a routine eye exam?

A: A routine eye exam is the simplest form of eye examinations that is designed to determine the overall physical condition of your eyes. Our eye doctors recommend that you get an eye examination at least once a year, every year. The exam includes both medical inspection and refraction. The medical inspect part of the exam helps us uncover any existing problems with your eyes and check to see your strength of vision. The refraction portion helps us to determine your perfect lens power to compensate for any issues of nearsightedness (myopia), farsightedness (hyperopia, astigmatism, and many other eye disorders.

Q: What is a comprehensive dilated eye exam?

A: A comprehensive dilated eye exam not only covers the bases of a routine eye exam, but it also goes above and beyond in obtaining a detailed profile of your visual system. Firstly, it helps us ascertain the overall health of your eyes, including the incidence of any eye diseases or vision problems, such as diabetes, color blindness, conjunctivitis (AKA pink eye), cataracts, eye injury (injuries), and glaucoma. Our eye care specialists (ECPs) will examine the exterior of the eye, which contains the cornea, eyelids, and surrounding eye tissue. In most cases, a patient’s pupils will be dilated in order to also examine the interior of the eye, which includes the optic nerve, retina, and cornea.

Q: How long does an eye exam take?

A: We require that all patients have a dilated exam for their first visit to our office; therefore, a first-time patient should plan to be at our office for 1 – 1 1/2 hours.

Q: What is dilation?  Why is it important? Will I experience any pain if I have it done? How long does it usually last for?

A: Dilation involves the usage of an eye drop in order to expand the pupil to get a better look at the structures that reside at the back of the eye. The focusing ability of the eyes of children is especially strong. The eye drop paralyzes the focusing mechanism within, which results in the side effect of blurred near vision after pupil dilation. But this process is crucial in that with dilation, we are able to visualize all the important, structural parts of the eye to ensure their normality and determine the appropriate eyeglasses prescription, if needed. The eye drops may have a brief stinging sensation. Most children are curious and nervous about the drops, but will be relieved with how quickly they are administered. You should expect the dilation to last anywhere from 2 to 12 hours. Oftentimes, those children who have lighter colored eyes could experience the side effects of dilation for a longer period of time, ranging from 12 to 24 hours. Besides the aforementioned side effect of blurred near vision, there may also be a side effect of increased sensitivity to light. It is highly advised that your children wear sunglasses upon leaving our office after the dilation procedure for their comfort. We will even provide your children with disposable sunglasses for this end. Your children will be able to return to school after a dilated exam; however, the teacher will need to be told that your child may require extra assistance with activities that require near vision, such as looking at a reading or the blackboard, for the remaining duration of the dilation. You can expect subsequent visits to be shorter in duration; however, your doctor may request dilation on some follow-up exams.

Q: Do you perform contact lens exams?

A: Yes, our eye doctors can and do perform contact lens exams. Our eye care specialist is able to fit all of the various contact lens types including soft, disposable, gas permeable, bifocal, and toric. If this is your first time wearing contacts, then our staff will be happy to teach you the DO’s and DON’Ts of how to wear and care for your contact lenses. We offer all contact lens brands from a week to a year supply at competitive prices. Don’t forget to ask about our in-store rebates!

Free Eye Exam
Q: I have a question about the free eye exams. Can we have the exam at your store and then get the prescription to get the glasses from somewhere else? I have a site for free glasses and all I need is the prescription … thanks!

A: Unfortunately, the way that the free eye exam works is that it’s free with your purchase of glasses. If you only need an eye exam, then it will cost approximately $50. Call Couture Optical for further details.

Eyeglasses
Q: How long does it take to make my glasses?

A: Sometimes, glasses will be ready as soon as within 3 days of ordering them. It takes us less than a week to deliver most pairs of eyeglasses.
Contact Lenses
Q: What type of contact lenses do you offer?
A: Couture Optical fits a myriad of contact lenses including astigmatic bifocal, rigid gas permeable (GP), and tinted lenses. We primarily prescribe Acuvue (Vistakon) but also carry and work with Clear Lab, Hydrogel Vision, Bausch & Lomb, CooperVision, and Ciba Vision lenses. We can prescribe and order any brand of contact lenses that you want and need.

Q: What are the advantages/disadvantages of contact lenses?

Advantages Disadvantages
Improves side (peripheral) vision Require more intensive daily care than eyeglasses
Reduces the distortion that some experience when wearing eyeglasses Some may require a short adjustment period
Fits an active lifestyle
Enriches one’s appearance

Lenses

Q: I wear progressive lenses and I have heard that there have been technological advances in progressive lens designs recently. Does Couture Optical have access to these new lenses?

A: Yes! The newest progressive lenses available are known as free-form. They are digitally surfaced and incorporate the complete customization of all lens surfaces. Their main benefit is that they provide the clearest side distance vision with the widest reading areas available in progressive lenses. We have them in stock, so come to Couture Optical and ask our ECPs for more information about the newest and latest developments in progressive lenses.

Q: I am very nearsighted and my lenses are unusually thick and heavy. Are there lenses that will reduce the thickness and weight of my glasses?

A: Couture Optical has access to the very finest of optical lenses. These include the newest Hi-density lenses, which are specially designed to drastically reduce both thickness and weight. Our opticians will incorporate your prescription and choice of frames to help you get the most stylish eyewear while simultaneously giving you the best vision possible.

Q: I like my frames, but have had a change in my prescription. Can Couture Optical make me new lenses?

A: Yes. First, we will need to inspect the frames to ascertain that they will properly hold the new lenses. In most cases though, you are able to reuse your existing frames with these new lenses.

Q: I am having trouble with glare from oncoming headlights when I’m driving during the nighttime. Is there anything that I can do to my glasses to reduce this glare?

A: Couture Optical recommends anti-reflective lenses in order to reduce both glare and reflections. It is highly advised that you do not have your lenses tinted, because even slight tints can mitigate the sharpness of your vision during the nighttime.

Q: I’ve been experiencing difficulty with eyestrain when using my computer. Are there any special lenses available that can help me overcome that?

A: We have access to a wide range of lens designs, including lenses that are especially designed to accommodate computer users and people who perform visually intensive work. Consult with our opticians if you are experiencing any vision problems that may interfere with your work.

Q: Can Couture Optical make sunglasses with my prescription?

A: Yes. There are a great deal of options regarding prescription sunglasses, which may include the usage of polarized and photochromatic lenses.

Q: The non-prescription lenses in my sunglasses are scratched. Are they replaceable?

A: We can order replacement lenses for many styles of sunglasses, including those sunglasses that are non-prescription. Additionally, we have the ability to fabricate lenses in our lab for many non-prescription sunglasses.

Q: My frames are broken, but I just had my lenses replaced. Will I need to get a new pair of glasses?

A: If the frames are current, then in many cases, we can order duplicate replacement frames. In some cases, the frames may no longer be available, in which case we are sometimes able to retro-fit the lenses to new frames. There are also other instances in which lenses cannot be re-fitted to a set of different frames while still maintaining a proper centering of the lenses in front of the eyes. If that happens, then you will need to get a new pair of glasses.

Q: Does Couture Optical sell non-prescription reading glasses?

A: Yes. We have a great selection of reading glasses in the most popular of both powers and colors.

Eye Disorders

Q: Help! I have pink eye. Can you help?

A: Pink eye, AKA conjunctivitis, may be highly contagious, but we can help you deal with it. First off, you should know that sore, red, and itchy eyes can come from a variety of different sources, including bacterial infection. If you’re experiencing any of these symptoms, then you had best visit your eye doctor to treat the problem before it progresses and gets worse.

Q: Can you help with eye injuries and foreign body removal?

A: Our optometrists are always willing and able to help should you experience any kind of eye emergency. Our office is equipped with state-of-the-art equipment and will provide emergency services for eye injuries such as:

  • Eye trauma
  • Scratched eyes
  • Floaters or spots in the vision
  • Red or painful eyes
  • Loss of vision in eyes
  • Removal of foreign materials or debris stuck in eye (ex. wood, metal)

Q: What is astigmatism?

A: Astigmatism is commonly believed to be a disease, but it is in fact a vision condition in which light that enters the eye is unable to be brought to a single focus, which results in vision being blurred at all distances. It is very common and usually co-occurs with other refractive errors, usually myopia and hyperopia.

Q: What is nearsightedness?

A: Nearsightedness, AKA myopia, is a vision condition in which you have clear, sharp near vision, but poor and even blurred distance vision.

Q: What is farsightedness?
A: Farsightedness, AKA hyperopia, is a vision condition in which you experience symptoms opposite of those associated with the related disease of nearsightedness. If you have hyperopia, then you can see objects and people in the distance very clearly, but they will appear to be blurred and out of focus when they’re being looked at nearby.

Q: What is presbyopia?

A: Presbyopia is an aging vision condition in which the crystalline lens of your eye loses its elasticity. This leads to a progressive difficulty in focusing on objects and people who are nearby. While your eye stops growing in your early teen years, the lens, however, continues to evolve and growth. This continued growth eventually causes a hardening of the lens, which makes it lose some flexibility and thus some of its focusing ability.

Q: What is color deficiency?

A: Color deficiency is marked by a subpar ability to distinguish certain colors and shades. The term “color blind” is often used, but is usually applied incorrectly. There are only a very small number of people who are completely unable to identify any colors. There are two major types of color deficiency. Red-green deficiency is by far the most common of the two and is characterized by the inability to distinguish certain shades of red and green. Blue-yellow deficiency is less common and affects the perception of blue and yellow hues. In very rare cases, color deficiency exists to such an extent that no colors can be detected and the person will see all things only in shades of black, white, and gray.

Q: Do you perform vision therapy?

A: Yes. Our ECPs are experienced and trained in vision therapy. Vision therapy is a type of physical therapy that specifically treats the eyes and brain. This therapy is needed to deal with visual conditions that cannot be sufficiently treated by just wearing glasses and/or contact lenses. We offer vision therapy as an individualized and supervised treatment program that is specifically tailored to correct visual-motor and perceptual cognitive deficiencies, such as crossed eyes, lazy eyes, convergence insufficiency, etc. This program is progressive and contains vision exercises that you will do under the supervision of our doctor. These exercises are designed to improve fundamental visual skills by enhancing the ability of the brain to control the following:

  • Eye alignment
  • Eye tracking and coordination
  • Eye focusing abilities
  • Eye movements
  • Visual processing

The vision therapy program is offered at the convenience of our patients. Typical sessions last for up to 45 minutes per session and are offered once or 2X a week, depending on the severity of the case. Please contact our office for more information regarding our vision therapy services.

Children

Q: Other than the eye drops, what should my child expect?  

A: You and your child can expect the highest level of comprehensive, accurate eye care that’s delivered by a highly trained physician.  Your child, from the moment they walk in our office, can expect to have fun in a safe manner!

Q: How often should children have their eyes examined?

A: According to the American Optometric Association (AOA), infants should have their first comprehensive eye exam at the age of 6 months. Thereafter, kids should have routine eye exams at the age 3 and again at age 5 or 6 (just before they enter kindergarten or the 1st grade).

For school-aged children, the AOA recommends that they get an eye exam every 2 years if no vision correction is needed. Children who need eyeglasses or contact lenses should be examined on an annual basis.

Q: My 5-year-old daughter just had a vision screening at school and she passed. Does she still need an eye exam?

A: Yes. School vision screenings are designed to detect only gross vision problems. In other words, they are limited in the scope of what they measure. Children can pass a vision screening at school and still have vision problems that have gone heretofore unchecked and can hamper their learning and school performance. An optometrist can effectively utilize a comprehensive eye exam to detect vision problems that a standard school screening may miss. The comprehensive eye exam also includes an evaluation of your child’s eye health, which is covered by a school vision screening.

Q Can vision therapy cure learning disabilities?

A No, vision therapy cannot correct learning disabilities. However, children with learning disabilities may often have co-occurring vision problems as well. Vision therapy may correct underlying vision problems that may be adding to a child’s learning problems.

Q: Our active 1-year-old boy needs glasses to correct his hyperopia and the tendency for his eyes to cross. But he pulls them off the second they go on. We’ve tried an elastic band, holding his arms, tape… He just struggles and cries. How do we get him to wear his glasses?

A: In most cases, all it takes for a toddler to get used to the sensation of wearing glasses is time. So persistence is vital. Also, it may help to put his glasses on as soon as he wakes up – this will usually aid him in adapting to the glasses easier.

But it’s also essential that you recheck the prescription and ascertain his glasses were made correctly and are fitting properly. There are currently a plethora of styles of frames for young children, including some that come with an integrated elastic band to help keep them comfortably on the child’s head. Bring your son and the eyewear to our office. Even if you haven’t purchase the eyeglasses from us, we will still be happy to give you our professional opinion about why your son is having a tough time wearing them and what you can do to resolve the issue.

Q: Our 3-year-old daughter was just diagnosed with strabismus and amblyopia. What are the percentages of a cure at this age?

A: With the proper treatment methods, the odds of being cured are very good. Many researchers believe that the visual system will still develop its visual acuity up to about age 8 to 10. If your daughter’s eye turning (strabismus) is constant or alternates, then it’s likely that she will need surgery to straighten her eyes in order for her therapy for amblyopia (AKA lazy eye) to be successful. We advise you to see a pediatric ophthalmologist who focuses on strabismus surgery for more information.

Q: My daughter, who is 10 years old, is farsighted and has been wearing glasses since the age of 2. We think she may have problems with depth perception. How can she be tested for this, and if there is a problem, can it be treated?

A: We can perform a very simple stereopsis test to measure the degree of your daughter’s depth perception. In this test, she will be wearing a set of 3D glasses and look at a number of objects in a special book or on a chart across the room. If she has reduced stereopsis, then she may need a program of vision therapy to help improve her depth perception.

Q: We have an 11-year-old son who first became nearsighted when he was 7. Every year, his eyes get worse. Is there anything that we can do to prevent this?

A: Rigid gas permeable (GP) contact lenses may help with resolving this particular problem. Research has shown that in many cases, fitting myopic youngsters with GP lenses may retard the progression of their nearsightedness. There’s also a special fitting technique with GP contact lenses called orthokeratology (AKA ortho-k) that can even reverse the damage caused by certain amounts of myopia. There is other research that suggests the usage of bifocals and/or reading glasses may hinder the development of myopia in some children.

Q: My 7-year-old son’s teacher thinks he has “convergence insufficiency.” What is this, and what can I do about it?

A: Convergence insufficiency (CI) is a common learning-related vision problem where a person’s eyes don’t stay comfortably aligned whenever they’re doing close work, such as reading. Close work mandates that our eyes be pointed slightly inward, or converged. A person with convergence insufficiency has a tough time doing this and it can cause eyestrain, headaches, fatigue, blurred vision, and reading problems. Usually, vision therapy problems can effectively treat CI by reducing or eliminating these problems. Special reading glasses may also prove to be helpful in some cases.

Q: My son is 5 years old and has 20/40 vision in both eyes. Should I be concerned, or could this improve with time?

A: Usually, 5-year-olds have vision of 20/25 or better. But you had best keep in mind that visual acuity testing is a subjective matter; the test involves your child reading progressively smaller letters on a wall chart. Sometimes, children give up at a certain line on the chart, even when they can actually read smaller letters. Other times, they may claim they can’t read smaller letters just because they want to get glasses. (Believe it or not, yes, this does happen!) Also, if your son had his vision tested at a school screening (the effectiveness of which can be limited by the multitude of distractions present in a school setting), then it’s a good idea for you to schedule a comprehensive eye exam to rule out the incidence of myopia, astigmatism, or any other eye health problem that may be preventing him from having better visual acuity.

Q: My daughter has been diagnosed with refractive amblyopia due to severe hyperopia in one eye. She just got her glasses and the lens for her bad eye is much thicker than the other lens. She complains that the glasses make her dizzy and she refuses to wear them. Can anything be done to fix this?

A: In situations like this, where one eye necessitates a lens with a much stronger correction power than the other, contact lenses are a better option. The unequal lens powers in eyeglass lenses cause an unequal magnification effect, causing the two eyes to form images in the brain that are different in regards to their sizes. This can cause nausea and dizziness because the brain may not be able to combine the two separate images into a single, three-dimensional one. Cosmetically, the glasses will be unattractive because one lens is much thicker than the other.

Even if your child is quite young, she can still probably handle wearing contact lenses. They don’t cause anywhere near the same degree in the differences in image magnification that glasses do. Continuous wear lenses (lenses that are worn day and night for up to 30 days, and are then discarded) or one-day disposable lenses may be good options.

Keep in mind that amblyopia is a unique condition in which one eye doesn’t have the same visual acuity and clarity as the other, even with the best possible correction lens in place. Simply wearing the contact lenses may not be sufficient to improve the vision in her weak eye. Usually, vision therapy will also be needed to overcome this deficiency.

 

We are a participating provider for most major insurances including:

wAetna                                                                  wOxford Liberty/Oxford Freedom

wBlue Cross/Blue Shield                                       wFidelis Care

wDavis Vision                                                       wEyeMed

wUFT                                                                    wHealthfirst

wUnited Healthcare                                              wVSP

wMetroPlus                                                           wSuperior Vision

If you do not see your insurance, please give us a call.

Couture Optical Frequently Asked Questions (FAQs)

You should read through this list of topics in order to get answers to frequently asked questions. After all, you may also be asking these questions. If you don’t see any of your questions answered here, then please feel free to give us a call or go to our contact information page and submit us a request for additional information that you may be seeking.

 

What are your store hours?

You may scroll to the bottom of this page to see our working days and hours of operation here at Couture Optical.